The corrections of how to reverse airtime ourchase from the bank is not as easy as the mistake made, but Eaglesforesight in it researches has come up with some solutions.
It is no longer a news in this part of the world that; technology has made it a lot easier for us these days including all banking transactions. We can now buy our Airtime online using USSD or a mobile banking app. The service was made available for an easy mobile top-up of any telecom network at the comfort of your home at any time of the day and location. The airtime purchase is quick, convenient, fast, affordable, secure, and easy for anyone to use. They even made it easier to use with all phone types including your small Nokia torchlight phone, any type of android and iPhone.
The USSD service requires no internet connection before you can use it. There is a lot of convenience with this service but some users tend to mistakenly make a mobile credit purchase using their USSD instead of money transaction or some even mistakenly recharge their phones with a higher amount of money they didn’t plan to use i.e imputing N1000 instead of N100 or N10000 instead of N1000 but this recharge purchase from banks has a daily limit e.g for Sterling bank and Access bank is N5000 and for GTBank and First bank is N10000. This daily limit is really helpful so that one will not purchase any airtime more than the limit in case of any mistake.
For you to be able to reverse your airtime purchase back as cash in the bank you must make sure that the phone number used in making the purchase is a registered number with the bank. Reversals of airtime purchases using other users’ numbers are not allowed.
This has been a common mistake when using USSD or mobile banking App. To reverse it back to the number you intend to send it;
Make sure you take immediate action before the recipient uses it.
Call a customer care agent of that network company.
They will ask for your full name, phone number and the last top-up you made on your line.
After the above, they will ask you to provide the number of the user you mistakenly sent credit to and also the amount you sent to the person.
They will also ask the number you want them to reverse it too.
Customer care will reverse the airtime immediately. All these processes can be achieved only when the recipient still has the top-up on his or her phone.
It is better to avoid a mistake than to be looking for a solution when the worst happens. The reversal of airtime purchases to cash in the bank is not an easy and quick process. So it is better to avoid making the mistake. Some users even opt-in selling the airtime to other people that use the same network with them at a discounted rate which won’t be nice when it gets to that.
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Make sure you enter the correct amount of Airtime you want to purchase. You do this by double-checking before proceeding to the next step.
Proofread every detail properly, from the airtime amount, the network service and the phone number you want to send the Airtime to, either your line or to another user. These are important details you can’t afford to be wrong with.
You don’t have to be too quick with it. You need time to be sure you are doing the right thing.
Lastly, check again if you are right before authenticating the process.
Most banks know that a mistake like this is common and that is why they come up with a shortcode to recharge your line from the bank. With this shortcode, there should not be any form of mistake.
In case a wrong airtime recharge has been made using any bank and you want it reversed. You can contact the bank customer care center for help. When you check the back of your ATM card you will see your bank customer care centre line. Make sure you don’t use airtime before you report the issue to the bank. The process can take a while because the bank will have to contact your mobile service care line too for them to reverse it. But this process is worth the wait and very easy. You will be able to use your money for any other transaction you want to use it for later.
You can use the above procedure to reverse an airtime purchase from any bank because the same process applies to every bank.
Doing the right thing always is the best way to avoid unnecessary mistakes that can be avoided. Always ensure you double-check and pay prompt attention to every step before authenticating every transaction process. By doing the right thing, you will make things a lot easier for you.
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